About Us
Who We Are
St. John's Mercy Physician
Exchange serves over 475 physicians at hospitals throughout the St. Louis
area and beyond. In existence for more than ten years, we have grown to a
staff of 20 operators and support personnel and utilize a computerized database
that documents information regarding your calls.
St. John's Mercy Physician Exchange
delivers professional exchange services 24 hours a day, seven days a week. We
provide flexible records management and utilize reliable and efficient telecommunications
technology to ensure you receive prompt messages.
Why
You Should Choose St. John's Mercy Physician Exchange
1) Patient-Operator
Communication
Your patients have a lot to say when they are trying to reach you, and our operators
will capture accurate information while responding in a sensitive manner. Our
staff are courteous to your patients and receive ongoing customer service training
to help ensure smooth phone calls even in emergency situations.
2) Physician-Operator
Communication
You need concise information, delivered quickly and accurately. Our systems
are set up to ensure the correct physician is contacted and our operators will
deliver the details you need to provide an informed response to your callers.
3) Physician Access
Our physicians have quick access to the exchange through a dedicated physician
line in order to facilitate on-call changes, to answer questions you may have
about a message, or to address other issues that arise after hours.
For more details on our
comprehensive exchange services, please select Services
from the right-hand menu.
