Testimonials

St. John's Mercy Skilled Nursing Center values the opinions of our residents and their families. Many of our families learn about our center by word-of-mouth from friends or others in the community. Below are examples of testimonials from some of our residents and family members:

"I wanted to tell you how appreciative I am of the care and concern which your staff showed for my mother. I could spend many pages detailing the little touches which your staff performed in going out of its way to make Mother comfortable and to help the family members as well."

"Your staff quickly assembled on short notice the entire care planning team including representatives of every direct care department, plus the chaplain. It was a meeting at which I shared my observations, concerns and perhaps demonstrated somewhat emotionally my frustration that every child feels when a parent first enters a nursing home. I wish you and your wonderful staff all the divine blessings that you deserve. You were, indeed, doing His work during those nearly three months that Mother was with you by helping me carry out his Commandments to honor my mother."

"Remembering that all residents of St. John's Mercy Skilled Nursing Center are valuable is a lesson that is reinforced by you every day. Special smiles, a touch, a handshake mean so much. When a staff member passes and says "Hello, Irwin" it shows he's being seen, he's being validated as a meaningful person. Thank all of you for the care and kindness shown to my husband and me."

"We are very impressed with all you have done for Margaret after a radical head-neck surgery. We cannot envision how Margaret would have fared without your specialized skills. You are too numerous to be thanked individually. Therefore, we once more compliment you all on your marvelous contribution to Margaret's progressing recovery."

"My family and I would like to express our sincere gratitude and appreciation for the excellent care afforded my mother over the past year. The commitment and expertise of the nursing staff, as well as all of the ancillary services in both units, is to be commended. In this era of seemingly relentless dissatisfaction and negativity towards skilled nursing facilities, we offer only praise."

"We would like to thank your staff for the excellent care, kindness and communication Margaret received during her stay at the Skilled Nursing Center. We have been in many Nursing Homes and Rehab Centers, and St. John's Mercy is the finest."

"Lillian and I will never be able to express how much you all have done for us. When Lil first entered your facility, she was barely able to speak. She was very lethargic and unable to do anything to support her personal needs. Today she is not only lucid and happy, but able to perform many of her daily functions."

"We want to thank you for all that you did for our parents these past years. I know Karl and Addie loved and appreciated all of you. It is never easy to place your parents in a nursing home, but knowing the kind of people who are working at St. John's Mercy Skilled Nursing Center took a lot of the worry off our shoulders."